Frequently asked questions.

What is the online platform for your online counselling?

I use Zoom, health care version, which is password protected and is compliant with PHIPPA.

How much does it cost?

Session Fees

  • Individual counselling, 50 minutes per session: $140 + GST

  • Individual counselling, 80 minutes per session: $200 +GST

  • Relationship and Couple counselling, 50 minutes per session: $165 +GST

  • Relationship and Couple counselling, 80 minutes per session: 228.57 +GST

  • Family counselling, 50 minutes per session: $165 + GST

  • Family counselling, 80 minutes per session: $228.57 +GST

    *Rates can be changed without advance notices.

What is the payment method?

  • Credit card

  • E-transfer (preferred method)

Extended Health Insurance:

  • Many extended health benefit plans cover counselling provided by Registered Clinical Counsellors (RCC). 

  • Check the details of your individual plan to ensure coverage.

  • Clients are required to pay out of pocket for each session and submit their receipt to their extended health plan for reimbursement.​​

Sliding Scales:

I provide sliding scale for college students, those with limited incomes. I reserve seats for sliding scales to make the service sustainable. Currently the sliding scale is full, the waitlist is available. Please contact me for more details.

Low cost counselling

Mental health coverage through the First Nations Health Authority (FNHA):

First Nations Health Authority (FNHA) provides clients with access to free counselling services from mental health providers in the community such as myself. I strive to provide culturally safe and trauma-informed mental health services to Indigenous people in BC. I am approved as a mental health service provider for the FNHA for the following health benefits programs:

  • Mental Wellness and Counselling Program

  • Indian Residential School Resolution Health Support Program (IRS-RHSP)

  • The Indian Day School Health Support Services (IDS HSS)

    The Missing & Murdered Indigenous Women & Girls (MMIWG) Program.

Please call the FNHA Health Benefits line at 1-855-550-5454 or visit fnha.ca/benefits to determine your eligibility and get registered. FNHA does not pay for no shows or late cancellations.

Pineapple Support low-cost counselling services:

Pineapple Support offers those working in the online adult entertainment industry free or low-cost therapy and emotional support. I am an approved Pineapple Support therapist. If you think you are eligible for this program, please feel free to contact Pineapple Support, https://pineapplesupport.org/ , once you are approved for counselling through Pineapple Support, I will receive your referral from them. Pineapple Support does not pay for no shows or late cancellations.

What is Appointment Cancellation / Reschedule Policy?

Love heals counselling and consulting has a 24-hour cancellation/rescheduling policy. If you missed, cancelled or changed your appointment with less than 24 hours notice, you would be charged with the full fee for your session.

What is the confidentiality policy ?

Confidentiality (for adult clients only). Counselling is a relationship built on trust. You have the right to confidentiality. Your information and anything you said and shared are protected by confidentiality. I may consult with other counselling staffs to provide you with the best possible care. The information shared between counselling staffs, and I is limited to what is necessary to obtain relevant suggestions. Please kindly noted that when I see you in public, I do not acknowledge you to protect your privacy, but you may acknowledge me first. I only release your information or records to the third party with your written consent and or required by law and statutory.

The following instances are limits of confidentiality required by law:

• I am mandated to report suspected child abuse or neglect

• If a judge of a court law orders me to release your information

• When disclosure is necessary to prevent clear and imminent danger to yourself or other.

Email me if you have any questions, I will try to reply within 24-36 hours. thanks for your understanding.