FAQ

Here’s what the journey looks like when you work with me:

1. Book your free 20-minute consultation — This is a no-obligation call or video meeting where you ask questions, I explain how I work, and we explore whether we’re a good fit.

2. Choose your session type — In-person at Vancouver (Fairview / West Broadway) or online (from anywhere in BC).

3. Schedule your first full session — Once you decide to move forward, we set a time that fits your schedule (including evenings/weekends).

4. Complete intake forms — You’ll be sent a secure link to fill out a brief questionnaire and consent forms ahead of our first session.

5. Attend the initial session — We’ll connect, review your goals, outline how counselling will proceed, and begin the work.

6. Weekly/regular sessions — Most clients start with weekly sessions to build momentum. Over time we may adjust frequency.

7. Ongoing review & flexibility — We’ll periodically check in on your progress and adjust scheduling, format (online vs in-person) or focus as needed.

Yes — absolutely. I offer both in-person sessions in Vancouver (Fairview / West Broadway) and online counselling (accessible from anywhere), to provide flexible, effective support tailored to your needs.

Why choose in-person?

• The face-to-face setting offers a neutral, private space — ideal for couples, family or deeper relational work.

• Non-verbal cues (body language, eye contact) are fully visible, which can enhance connection and therapeutic insight.

• For complex issues, in-person may provide more immediate support and a controlled environment.

Why choose online?

• Online sessions remove the burden of travel, parking, and childcare — making regular attendance easier.

• It improves access for people who live farther away, have mobility or scheduling constraints, or prefer the comfort of their own space.

• Research shows online counselling can be just as effective as in-person for many issues, such as anxiety or depressive symptoms.

How to decide?

• Think about what makes you feel most comfortable and safe.

• Consider your lifestyle and whether travel/time might be a barrier.

• Ask yourself whether having a neutral office space or your own environment is more helpful for you.

• We can start online and then transition to in-person (or vice versa) if that suits your journey.

Love heals counselling and Consulting has a 24-hour cancellation/rescheduling policy. If you missed, cancelled, or changed your appointment with less than 24 hours’ notice, you would be charged the full fee for your session. 

Session Fees

Important Announcement: Rate Adjustment as of Feb 15 2026

• Individual counselling, 50 minutes per session: $165
• Individual counselling, 80 minutes per session: $220
• Relationship and Couple counselling, 50 minutes per session: $185
• Relationship and Couple counselling, 80 minutes per session: $250
• Family counselling, 50 minutes per session: $185
• Family counselling, 80 minutes per session: $250

Sessions are billed by session length rather than by the minute. If a session runs significantly longer than planned, it may be charged at the next session length. I’ll let you know whenever possible.  Rate is set according to BC Association of Clinical Counselllors  https://bcacc.ca/bcacc-fee-guide-2026/

I provide sliding scale for those with limited incomes and no insurance. I reserve seats for sliding scales to make the service sustainable. Please contact me for more details. 

Most clients begin with weekly sessions. This allows you and I to develop a strong therapeutic connection, maintain momentum, and give you consistent support as you work through the changes you’re seeking.

Why weekly sessions?

• Weekly sessions help build trust and rapport between us, which is essential for deeper therapeutic work.

• Regular sessions ensure that you don’t lose momentum or clash with everyday stressors before we address them.

• Especially early in counselling—when issues feel more active or urgent—weekly sessions give the space to explore and change patterns more effectively.

How the frequency may change
As you make progress and your goals start taking shape, we’ll discuss together whether it feels right to reduce or adjust the frequency:

• We may move to every-two-weeks when things are stabilizing and you’re using the tools from sessions more actively on your own.

• For ongoing support or maintenance after the most intense phase of work, sessions might shift to monthly or “on-an-as-needed” check-ins.

• In times of major transitions, crisis, or turning points, we might temporarily increase session frequency to twice-weekly or more, to provide added support and momentum.

Your personalised plan
Together we will:

• Agree on an initial session frequency based on your unique needs, goals and availability

• Review it periodically (every few weeks) to monitor how you’re progressing and whether the frequency is still serving you

• Remain flexible — adjusting the pace as needed so your counselling fits your life, not the other way around

Confidentiality (for adult clients only). Counselling is a relationship built on trust. You have the right to confidentiality. Your information and anything you said and shared are protected by confidentiality. I may consult with other counselling staffs to provide you with the best possible care. The information shared between counselling staffs, and I is limited to what is necessary to obtain relevant suggestions. Please kindly noted that when I see you in public, I do not acknowledge you to protect your privacy, but you may acknowledge me first. I only release your information or records to the third party with your written consent and or required by law and statutory.

The following instances are limits of confidentiality required by law:

• I am mandated to report suspected child abuse or neglect
• If a judge of a court law orders me to release your information
• When disclosure is necessary to prevent clear and imminent danger to yourself or other.

Credit card 

E-transfer  (preferred method)

Many extended health benefit plans cover counselling provided by Registered Clinical Counsellors (RCCs).

Direct billing may be available for eligible plans through Sun Life eClaims and TELUS eClaims. Coverage varies by plan, so please check your individual policy to confirm whether RCC counselling is included and whether direct billing is available.

When direct billing is not available, clients are required to pay for the session and submit their receipt to their extended health plan for reimbursement.

Yes. I offer direct billing for eligible plans through:

• ICBC
• FNHA
• CVAP
• Sun Life eClaims
• TELUS eClaims

For TELUS eClaims, I am registered under Counsellor in British Columbia, which may allow direct billing for eligible counselling coverage through participating insurers. Coverage depends on your individual insurance plan.

I can submit direct billing claims for eligible plans through:

Sun Life

• Sun Life eClaims

TELUS eClaims participating insurers for Counsellor services in British Columbia

• AGA Financial Group inc.
• Alberta Blue Cross
• belairdirect
• Beneva
• BPA
• Canada Life
• Canada Life – PSHCP
• Canadian Construction Workers Union (C.C.W.U.)
• Chambers of Commerce — Johnston Group
• CINUP — Johnston Group
• ClaimSecure
• Coughlin & Associates Ltd.
• Cowan — Express Scripts Canada
• Equitable
• First Canadian — Johnston Group
• GMS Carrier 49 — Express Scripts Canada
• GMS Carrier 50 — Express Scripts Canada
• GroupHEALTH
• GroupSource
• Industrial Alliance
• Johnston Group
• LiUNA Local 183
• LiUNA Local 506
• Manion
• Manulife Financial
• Maximum Benefit — Johnston Group
• People Corporation
• Simply Benefits
• TELUS AdjudiCare
• Union Benefits
• UV Insurance

Coverage varies by plan, so direct billing is not guaranteed for every policy.

f you were injured in a motor vehicle accident in British Columbia and have submitted an ICBC claim, you may be eligible for ICBC-funded counselling to support your recovery.

I am an ICBC Recovery Network Counsellor and can direct bill ICBC for approved counselling sessions. This means that for eligible sessions covered by ICBC, there is no out-of-pocket cost to you — you do not need to pay upfront and wait for reimbursement.

What funding may be available?

Under ICBC’s Enhanced Care program, people injured in a crash are pre-approved for certain treatments during the first 12 weeks after the accident, including counselling. You only need an active ICBC claim number to begin accessing pre-approved treatment.

Eligible clients may receive:

• Up to 12 pre-approved counselling sessions within the first 12 weeks after the accident
• No doctor’s referral required
• Direct billing to ICBC when working with an ICBC Recovery Network provider

How do I get started?

➤ Submit your motor vehicle accident claim to ICBC and receive your claim number.
➤ Contact me to book your first counselling session and provide your ICBC claim number.
➤ I will direct bill ICBC for eligible, approved counselling sessions, so you do not need to pay out of pocket for covered sessions.
➤ If you need support beyond the pre-approved sessions or after the first 12 weeks, I can help submit a Treatment Plan to request additional coverage from ICBC.

If you or a close family member have been affected by a violent crime in British Columbia, you may be eligible for CVAP-funded counselling—meaning counselling costs may be covered so you can focus on healing, not fees.

What is CVAP?
The Crime Victim Assistance Program provides financial support to victims of violent crimes (and in some cases immediate family members or witnesses). It can help cover counselling services among other benefits.

How our practice supports CVAP clients:

• We are an approved provider for CVAP, which means we can bill directly so you don’t have to pay upfront.

• We create a trauma-informed, safe counselling space where you can process the emotional impact of crime, develop coping skills, rebuild trust, and reconnect with life.

• Both in-person sessions (Vancouver – Fairview / West Broadway) and online options are available.

• Eligible for individuals, immediate family members or witnesses of violent crimes.

• We offer a free 20-minute consultation to answer your questions and help you understand how this service works for you.

How to access CVAP counselling with us:

1. Submit your CVAP application (if you haven’t already). You do not have to wait for charges or conviction to apply.

2. Once approved, you’ll receive a claim number and number of sessions you’re eligible for.

3. Contact us and let us know you’re a CVAP-approved client. We match you to an approved counsellor.

4. Begin counselling without the financial stress.

Important things to know:

• Not all types of therapy or providers may be covered—CVAP sets guidelines for which counsellors/facilities qualify.

• There may be limits on the number of sessions or co-pays if the provider’s fee exceeds CVAP’s rate.

• Being approved doesn’t depend on a conviction — you can apply after the crime and still receive support

What is the FNHA MWC benefit?

The Mental Wellness & Counselling (MWC) benefit helps cover counselling services for First Nations people with Indian Status living in BC. It is administered by the First Nations Health Authority (FNHA) in partnership with Pacific Blue Cross (PBC), and designed to provide culturally safe, trauma-informed counselling.

📌 Learn more: FNHA Mental Health Benefits

Who is eligible?

You may be eligible if you:

• Have a registered Indian Status number, and
• Meet BC residency requirements (as defined by MSP).

Counselling must be provided by a FNHA-registered provider.

📌 Eligibility details: FNHA Mental Health Benefits

Do I have to pay for counselling?

• I can direct-bill FNHA/Pacific Blue Cross, so you generally don’t pay upfront.
• FNHA covers sessions up to its set fee schedule.
• If my private session fee is higher than FNHA’s rate, you may be asked to pay the difference (top-up fee).
• Some providers may offer a sliding scale on the top-up amount based on income, but this is practice-specific and not required by FNHA.

How many sessions are covered?

• Standard coverage is up to 22 hours of counselling.
• If more sessions are needed, I can submit an exception request for additional hours.

📌 FNHA coverage details: Benefit Schedule & FAQ

How does the approval process work?

1. Pre-determination (Prior Approval): I submit a Pre-Determination Form to FNHA/Pacific Blue Cross to authorize your sessions.
   
   • 📄 Pre-Determination Form PDF
2. Pay Provider Authorization: You sign a Pay Provider Authorization Form so FNHA can pay me directly.
   
   • 📄 Pay Provider Authorization Form PDF
3. Counselling begins: Once approved, your sessions are covered under FNHA.

📌 Additional forms & resources: Pacific Blue Cross Provider Resource Page

Where and how can counselling be delivered?

• In-person: Vancouver (Fairview / West Broadway)
• Online: Across BC where RCCs are allowed
• Flexible scheduling: Evenings and weekends

Why choose FNHA-funded counselling?

• Sessions are culturally safe and trauma-informed.
• Counselling respects your identity, culture, and healing journey.
• I guide you through the eligibility verification and pre-determination process to make it smooth and stress-free.

Q: Do you accept WorkSafeBC claims?
A: Yes. WorkSafeBC claims are accepted with prior authorization. Clients are responsible for confirming their eligibility and obtaining approval from their WorkSafeBC case manager before starting counselling.