Effective Date: April 19 2026
At Love Heals Counselling & Consulting, your privacy is important.
This page explains how your information is collected, used, and protected when you visit this website or engage in counselling services (in-person in Vancouver or online across British Columbia).
Welcome to Love Heals Counselling & Consulting (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal information.
By using this website or engaging in our services, you consent to the practices described in this policy.
We may collect:
Website use information, such as your IP address, browser type, and pages visited to help improve the website.
Contact form information, including your name, email, phone number, and message if you reach out through the website.
Client information, if you engage in counselling services, including personal details and information you choose to share during sessions that are relevant to your care.
Your information may be used to:
We only collect information that is reasonably necessary for these purposes.
We do not sell your personal information.
Information may be shared only when necessary:
We take reasonable steps to protect your information, including secure systems and limited access.
While we take reasonable steps to protect your information, no online system can be completely secure.
Under British Columbia privacy law, you may:
You may also contact the Office of the Information and Privacy Commissioner for British Columbia if you have concerns.
This website uses cookies and similar technologies to improve your experience and understand how visitors use the site.
You can manage your cookie preferences through your browser or the cookie banner.
To support counselling services, scheduling, and payment, we use trusted third-party platforms:
Zoom (Professional / Healthcare) is used for online counselling sessions. Zoom provides security and privacy features that support confidentiality and aligns with applicable privacy standards in British Columbia. Sessions are not recorded unless explicitly discussed and consented to in advance.
Acuity Scheduling is used for appointment booking. This platform may collect basic information such as your name, contact details, and appointment preferences. It is operated by a U.S.-based company; however, it is used only for scheduling purposes and no clinical or counselling session information is stored within this system.
Stripe is used to securely process payments. Payment information is handled directly by Stripe and is not stored on this website.
We take care to limit the information shared with third-party services and use them only as needed to support administrative functions.
Because some services may operate outside of Canada, your information may be processed in other jurisdictions.
This website may contain links to other websites.
We are not responsible for their privacy practices.
If you have questions about this policy or your personal information, you can contact:
Love Heals Counselling & Consulting
#24 – 1089 W Broadway
Vancouver, BC, Canada
Phone: (343) 308-0394
Email: hello@lovehealscounselling.ca
This policy may be updated from time to time.
The latest version will always be available on this page.
As a counselling practice, we understand that some information shared may be sensitive.
We:
We approach your information with care, respect, and confidentiality as part of creating a safe and supportive space.
I live and work on the traditional, ancestral, and unceded territories of the xwməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səlil̓ilw̓ətaʔɬ (Tsleil-Waututh) Nations.
Love Heals Counselling and Consulting © 2026. All Rights Reserved.
